Frequently Asked Questions
What is Dr. Kart?
Dr. Kart is a convenient and accessible medical vending machine that provides 24/7 access to over-the-counter, pharmacy-only and prescription-only medicines and allows users to consult our pharmacists or doctors via teleconsultation.
How does Dr. Kart work?
Dr. Kart simplifies healthcare by allowing users to describe their symptoms or medical needs to our pharmacists or doctors via the touchscreen interface. Based on this information, the machine dispenses the appropriate medications recommended by licensed pharmacists or doctors.
Can I speak with a pharmacist or doctor through Dr. Kart?
Yes, Dr. Kart offers teleconsultation services where users can engage with pharmacists or doctors via video call directly from the machine. This feature ensures that users receive personalised medical advice and guidance.
What types of medications are available in Dr. Kart?
Dr. Kart stocks a wide range of medications for common ailments such as colds, allergies, digestive issues, and more. The machine is equipped to dispense over-the-counter, pharmacy-only and prescription-only medicines recommended by our pharmacists or doctors.
Is Dr. Kart secure and compliant with healthcare standards?
Yes, Dr. Kart adheres to stringent security protocols and is fully compliant with healthcare regulations, including data protection laws. The machine undergoes regular maintenance and validation to ensure accurate dispensing and user safety.
Where can I find the Dr. Kart machine?
For now, our Dr. Kart machine is strategically located in the Shell petrol station at 9 Tampines Avenue 2. There are plans to introduce more machines in other high-traffic areas. Visit our website to locate the nearest Dr. Kart machine.
How do I pay for medications from Dr. Kart?
Payments at the Dr. Kart machine can be made via cashless methods such as credit/debit cards, mobile payment apps or NETS cards that are accepted by the machine.
Can I get a prescription through Dr. Kart?
Yes, Dr. Kart’s teleconsultation feature allows pharmacists and doctors to issue prescriptions remotely when necessary. Users can receive their prescribed medications directly from the machine or opt for delivery to their preferred location.
What are the benefits of using Dr. Kart?
Dr. Kart offers unparalleled convenience, immediate access to medications and medical advice, reduced waiting times, and the assurance of receiving expert guidance from licensed healthcare professionals.
How can I provide feedback or report an issue with Dr. Kart?
We value your feedback! You can easily reach out to us through our website’s contact form or customer service hotline. Your input helps us continuously improve our services.
Who Issues Medical Certificates (MCs) in Dr. Kart Teleconsultations, and What Details Are Included?
Medical Certificates (MCs) issued during Dr. Kart teleconsultations are provided exclusively by fully licensed doctors who are registered with the Singapore Medical Council. After a detailed assessment of the patient’s condition during the teleconsultation, the attending doctor will determine the appropriateness of issuing an MC. This process follows the same stringent clinical standards as in-person consultations, ensuring the validity of the MC and its acceptance by employers and relevant authorities.
The MC issued through Dr. Kart teleconsultations includes the following details:
• The patient’s full name
• The doctor’s full name and medical registration number
• The date of the teleconsultation
• The recommended rest period, specifying the exact dates the patient is advised to refrain from work
Dr. Kart ensures that MCs issued via its teleconsultation platform meet the highest clinical and regulatory standards, guaranteeing their recognition and acceptability by employers and authorities in Singapore.
Are Medical Certificates (MCs) issued by Dr. Kart doctors valid?
Yes, Medical Certificates (MCs) issued by doctors through the Dr. Kart platform are valid and accepted by workplaces and schools. The Ministry of Manpower (MOM) generally encourages employers to recognise MCs issued by any registered medical practitioner, whether from public or private healthcare providers.
Dr. Kart adheres to the rigorous standards mandated by Singapore’s Ministry of Health (MOH). Our locally licensed doctors issue MCs only after conducting thorough clinical assessments and determining that they are medically justified.
To maintain accountability and professionalism, our telemedicine platform is equipped to monitor consultation patterns. This ensures vigilance and allows doctors to quickly identify cases of multiple recent consultations, preventing potential misuse.
What is Dr. Kart?
Dr. Kart is a cutting-edge medical vending machine that provides 24/7 access to prescription-only and over-the-counter medications and allows users to consult our pharmacists or doctors via teleconsultation.
How does Dr. Kart work?
Dr. Kart simplifies healthcare by allowing users to select their symptoms or medical needs on the touchscreen interface. Based on this information, the machine dispenses the appropriate medications recommended by licensed pharmacists or doctors.
Can I speak with a pharmacist or doctor through Dr. Kart?
Yes, Dr. Kart offers teleconsultation services where users can engage with pharmacists or doctors via video call directly from the machine. This feature ensures that users receive personalised medical advice and guidance.
What types of medications are available in Dr. Kart?
Dr. Kart stocks a wide range of medications for common ailments such as colds, allergies, digestive issues, and more. The machine is equipped to dispense both over-the-counter medications and prescribed drugs as recommended by healthcare professionals.
Is Dr. Kart secure and compliant with healthcare standards?
Yes, Dr. Kart adheres to stringent security protocols and is fully compliant with healthcare regulations, including data protection laws. The machine undergoes regular maintenance and validation to ensure accurate dispensing and user safety.
Where can I find the Dr. Kart machine?
For now, our Dr. Kart machine is strategically located in the Shell petrol station at Tampines Avenue 9. There are plans to introduce more machines in other high-traffic areas. Visit our website to locate the nearest Dr. Kart machine.
How do I pay for medications from Dr. Kart?
Payments at the Dr. Kart machine can be made via cashless methods such as credit/debit cards, mobile payment apps or NETS cards that are accepted by the machine.
Can I get a prescription through Dr. Kart?
Yes, Dr. Kart’s teleconsultation feature allows pharmacists and doctors to issue prescriptions remotely when necessary. Users can receive their prescribed medications directly from the machine or opt for delivery to their preferred location.
What are the benefits of using Dr. Kart?
Dr. Kart offers unparalleled convenience, immediate access to medications and medical advice, reduced waiting times, and the assurance of receiving expert guidance from licensed healthcare professionals.
How can I provide feedback or report an issue with Dr. Kart?
We value your feedback! You can easily reach out to us through our website’s contact form or customer service hotline. Your input helps us continuously improve our services.