RxMedz Personal Data Protection Policy
Introduction
RxMedz Pte Ltd (RxMedz) is committed to safeguarding your personal data. We understand the importance of privacy and take our responsibilities under Singapore’s Personal Data Protection Act 2012 (the “PDPA”), Ministry of Health’s guidelines, and other relevant regulations seriously. This policy outlines how we manage, collect, use, disclose, and protect your personal data, ensuring compliance with the highest standards of data protection.
Dr. Kart is a medical vending machine developed by RxMedz, designed to provide 24/7 access to medications and teleconsultation services. RxMedz operates Dr. Kart as part of its mission to make healthcare more accessible and efficient for all users. As the parent company, RxMedz Pte Ltd ensures that Dr. Kart services adhere to the strictest privacy standards and policies regarding the handling and protection of personal data.
Our Commitment
We are committed to protecting your personal data and managing it responsibly. Your data will be handled in accordance with:
- The PDPA,
- The Ministry of Health’s guidelines and directives, and
- Any other applicable legislation or regulations.
Collection of Personal Data
Personal data may be collected when you use Dr. Kart services, such as during teleconsultations with healthcare professionals, when purchasing medications, or when creating an account for future use. This data may include:
- Personal identification details (e.g., name, NRIC/FIN, date of birth)
- Contact information (e.g., phone number, email address)
- Medical history, prescriptions, and consultation records
- Payment details where applicable
Use of Personal Data
RxMedz and Dr. Kart use your personal data to:
- Provide teleconsultation and medical dispensing services,
- Facilitate the fulfillment of prescriptions,
- Communicate with you regarding medical advice, services, and promotions,
- Maintain records as required by law, and
- Ensure compliance with healthcare regulations and standards.
Disclosure of Personal Data
Your personal data may be disclosed to:
- Medical professionals and pharmacists for consultation and dispensing purposes,
- Third-party service providers, only to the extent necessary to deliver our services (e.g., payment processing, software support),
- Regulatory authorities, where required by law or guidelines, including the Ministry of Health.
We ensure that any third parties to whom personal data is disclosed are bound by confidentiality obligations and comply with PDPA standards.
Protection of Personal Data
We implement a variety of security measures to protect your personal data, including:
- Secure data storage and encryption,
- Restricted access to authorized personnel only,
- Regular audits and monitoring of data handling practices, and
- Compliance with security protocols to prevent unauthorized access, disclosure, or misuse of personal information.
Retention of Personal Data
Your personal data will be retained in accordance with the Ministry of Health’s guidelines on the retention of patient data. Typically, patient records must be kept for at least the period prescribed by law to ensure continuity of care and legal compliance.
Access to and Correction of Personal Data
You have the right to access and correct your personal data. If you wish to do so, please contact us at [email protected]. We will respond to your request in accordance with PDPA guidelines.
Withdrawal of Consent
You may withdraw your consent to the collection, use, or disclosure of your personal data by notifying us. However, please be aware that withdrawing consent may affect the services we can provide through Dr. Kart.
Contacting Us
If you have any questions regarding this policy or would like more information on how your personal data is being handled, please contact our Data Protection Officer at:
Ho See Chek <[email protected]>
This policy ensures that RxMedz and Dr. Kart uphold the highest standards of personal data protection while providing efficient, accessible healthcare solutions in compliance with Singapore’s laws and regulations.